Simulated workplaceCAQA Meridian Business Group is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
BSBCAQA MeridianSimulated workplace
Simulated workplace
Scenario · Finance and Administration

Organise the front office for the week

You are the Business Support Officer covering the Melbourne front office.

Entry2 to 3 hours7 tasks
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The situation

What has happened

The regular Business Support Officer is in Adelaide until Wednesday and you are running the Melbourne front office. The week includes a leadership team meeting on Tuesday, the Brightwater project status meeting on Wednesday and several client site visits by advisers. The Finance and Administration Manager wants the boardroom bookings made, visitor lists prepared, the shared calendar updated with everyone's movements for safety, and the leadership meeting agenda circulated using the template. Loose cabling has been left in the open plan area after a desk move and it is already in the risk register, but nobody has completed the hazard report. Two client emails have arrived asking for meeting times and a copy of an invoice.

Your brief. Set up the week's meetings and visitor arrangements, keep the shared calendar and records accurate, respond to routine client requests professionally, report the cabling hazard properly and circulate a clear agenda for the leadership meeting.
Read the work request in your inbox
Tasks

Deliverables

  • Completed Incident and Hazard Report Form and updated register entry
  • Leadership meeting agenda
  • Weekly schedule with bookings and movements
  • Client email replies and client system entries
  • Handover note

Documents to use

Systems to use

Client Relationship Manager

Holds every client and prospect with their segment, service line, engagement value, contacts and the log of interactions and actions.

Risk and Compliance Register

Holds Meridian's risks, incidents, audit findings and compliance obligations with ratings, owners, treatments and review dates.

For trainers and assessors

Units of competency

Current on training.gov.au for the Business Services Training Package as at 10 September 2026.

BSBOPS201Work effectively in business environments
BSBTEC201Use business software applications
BSBINS201Process and maintain workplace information
BSBOPS303Organise schedules
BSBCMM211Apply communication skills
BSBWHS211Contribute to the health and safety of self and others

Qualifications

BSB20120Certificate II in Workplace Skills
BSB30120Certificate III in Business
Assessor notes

What to look for

Evidence guide

Look for a hazard report that states facts and links to the register entry, an agenda with times and leads, a schedule that is accurate against the client records, and email replies that are courteous, correct and free of jargon. Client system entries must be against the right client with an action. The handover note must be clear enough for someone else to act on.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.