Simulated workplaceCAQA Meridian Business Group is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
BSBCAQA MeridianSimulated workplace
Simulated workplace
Simulated Business Resources

For trainers and assessors

How to use CAQA Meridian Business Group with your students, what is included, and the mapping to the Business Services Training Package.

BSB release 8.1Future Skills Organisation
What is included

One simulated business, ready for assessment

A complete fictional employer

Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.

14 controlled documents

Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.

5 working systems

Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.

Inbox, notices and calendar

Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.

8 assessment scenarios

Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.

Mapping to current units

Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.

How to use it

A typical delivery pattern

  1. Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
  2. Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
  3. Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
  4. Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
  5. Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
  6. Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Unit mapping

Scenarios mapped to current units

Codes and titles were taken from training.gov.au on 10 September 2026 (Business Services Training Package, release 8.1, developed by Future Skills Organisation). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.

ScenarioLevelUnits of competencyQualifications
Organise the front office for the week
Finance and Administration
EntryBSBOPS201 Work effectively in business environments
BSBTEC201 Use business software applications
BSBINS201 Process and maintain workplace information
BSBOPS303 Organise schedules
BSBCMM211 Apply communication skills
BSBWHS211 Contribute to the health and safety of self and others
BSB20120 Certificate II in Workplace Skills
BSB30120 Certificate III in Business
Process the September invoices and follow up overdue accounts
Finance and Administration
IntermediateBSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBTEC302 Design and produce spreadsheets
BSBINS309 Maintain business records
BSBOPS304 Deliver and monitor a service to customers
BSB30120 Certificate III in Business
BSB40120 Certificate IV in Business
Prepare a quarterly advisory review pack and onboard a new project
Client Advisory
IntermediateBSBTWK401 Build and maintain business relationships
BSBWRT411 Write complex documents
BSBCRT411 Apply critical thinking to work practices
BSBOPS306 Record stakeholder interactions
BSBOPS404 Implement customer service strategies
BSB40120 Certificate IV in Business
BSB50120 Diploma of Business
Coordinate recruitment and onboarding for a client's finance officer
People Services
IntermediateBSBHRM415 Coordinate recruitment and onboarding
BSBHRM417 Support human resources functions and processes
BSBHRM414 Use human resources information systems
BSBXCS303 Securely manage personally identifiable information and workplace information
BSBTWK301 Use inclusive work practices
BSB40420 Certificate IV in Human Resource Management
BSB40120 Certificate IV in Business
Plan and launch a client webinar campaign
Marketing and Communications
IntermediateBSBMKG433 Undertake marketing activities
BSBMKG434 Promote products and services
BSBMKG437 Create and optimise digital media
BSBMKG442 Conduct e-marketing communications
BSBCMM411 Make presentations
BSB40820 Certificate IV in Marketing and Communication
BSB50620 Diploma of Marketing and Communication
Recover and manage a client system implementation project
Projects Office
AdvancedBSBPMG530 Manage project scope
BSBPMG531 Manage project time
BSBPMG533 Manage project cost
BSBPMG538 Manage project stakeholder engagement
BSBPMG540 Manage project integration
BSB50820 Diploma of Project Management
BSB40920 Certificate IV in Project Management Practice
Plan, conduct and report an internal audit of privacy and records controls
Quality, Risk and Compliance
AdvancedBSBAUD511 Initiate quality audits
BSBAUD512 Lead quality audits
BSBAUD513 Report on quality audits
BSBAUD514 Interpret compliance requirements
BSBOPS504 Manage business risk
BSB50920 Diploma of Quality Auditing
BSB40120 Certificate IV in Business
Lead the advisory team through operational planning and a team meeting
Client Advisory
AdvancedBSBLDR523 Lead and manage effective workplace relationships
BSBTWK502 Manage team effectiveness
BSBTWK503 Manage meetings
BSBOPS502 Manage business operational plans
BSBSTR502 Facilitate continuous improvement
BSB50420 Diploma of Leadership and Management
BSB50120 Diploma of Business
Qualifications

All 37 current qualifications in BSB

The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.

CodeTitleLevelStatus here
BSB10120Certificate I in Workplace SkillsCertificate IAdaptable
BSB20120Certificate II in Workplace SkillsCertificate IIFeatured here
BSB30120Certificate III in BusinessCertificate IIIFeatured here
BSB30220Certificate III in Entrepreneurship and New BusinessCertificate IIIAdaptable
BSB30320Certificate III in Legal ServicesCertificate IIIAdaptable
BSB30420Certificate III in Library and Information ServicesCertificate IIIAdaptable
BSB30719Certificate III in Work Health and SafetyCertificate IIIAdaptable
BSB40120Certificate IV in BusinessCertificate IVFeatured here
BSB40120Certificate IV in BusinessCertificate IVFeatured here
BSB40320Certificate IV in Entrepreneurship and New BusinessCertificate IVAdaptable
BSB40420Certificate IV in Human Resource ManagementCertificate IVFeatured here
BSB40520Certificate IV in Leadership and ManagementCertificate IVFeatured here
BSB40620Certificate IV in Legal ServicesCertificate IVAdaptable
BSB40720Certificate IV in Library and Information ServicesCertificate IVAdaptable
BSB40820Certificate IV in Marketing and CommunicationCertificate IVFeatured here
BSB40920Certificate IV in Project Management PracticeCertificate IVFeatured here
BSB41021Certificate IV in Aboriginal and Torres Strait Islander GovernanceCertificate IVAdaptable
BSB41419Certificate IV in Work Health and SafetyCertificate IVAdaptable
BSB50120Diploma of BusinessDiplomaFeatured here
BSB50320Diploma of Human Resource ManagementDiplomaAdaptable
BSB50420Diploma of Leadership and ManagementDiplomaFeatured here
BSB50520Diploma of Library and Information ServicesDiplomaAdaptable
BSB50620Diploma of Marketing and CommunicationDiplomaFeatured here
BSB50720Diploma of Paralegal ServicesDiplomaAdaptable
BSB50820Diploma of Project ManagementDiplomaFeatured here
BSB50920Diploma of Quality AuditingDiplomaFeatured here
BSB51319Diploma of Work Health and SafetyDiplomaAdaptable
BSB60120Advanced Diploma of BusinessAdvanced DiplomaAdaptable
BSB60220Advanced Diploma of ConveyancingAdvanced DiplomaAdaptable
BSB60320Advanced Diploma of Human Resource ManagementAdvanced DiplomaAdaptable
BSB60420Advanced Diploma of Leadership and ManagementAdvanced DiplomaAdaptable
BSB60520Advanced Diploma of Marketing and CommunicationAdvanced DiplomaAdaptable
BSB60619Advanced Diploma of Work Health and SafetyAdvanced DiplomaAdaptable
BSB60720Advanced Diploma of Program ManagementAdvanced DiplomaAdaptable
BSB80120Graduate Diploma of Management (Learning)Graduate DiplomaAdaptable
BSB80220Graduate Diploma of Portfolio ManagementGraduate DiplomaAdaptable
BSB80320Graduate Diploma of Strategic LeadershipGraduate DiplomaAdaptable
Delivery format

Delivery and LMS compatibility

Hosted web application

Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.

LMS ready

Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.

Privacy by design

Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.

Accessibility and motion

Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.

Licensing

Licensing and usage

RTO licence

Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.

Intellectual property

All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.

Customisation

Branding and customisation

Branding

A private copy with the RTO's own business name, colours and logo can be produced on its own address.

Content

Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.

Integration

Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.

FAQ

Questions trainers ask

How do I use this site with a class?

Give each student the role named in a scenario, point them to the inbox message that starts it and let them work through the documents and systems as an employee would. The eight scenarios span administration, finance, advisory, human resources, marketing, projects, auditing and leadership and map to current Business Services units and qualifications.

How do students sign in?

Students use the sign in link on the top bar with the class code your RTO was issued. Each student gets their own copy of the system records so one student's clients, invoices and register entries do not change another's.

How are records kept and can I see them?

Every record a student creates or edits is stored against their sign in and time stamped. Trainers open the assessor view to see each student's records, completed forms and uploaded deliverables in one place.

Can I reset the seed data?

Yes. The assessor view has a reset for each student and each system that restores the eight seed records and removes the student's entries. Resetting one student does not affect others.

Can I customise the business for my learners?

You can add your own scenarios, replace documents with your RTO's versions, change the data supplied to students and edit seed records from the assessor view. The business name, industry and regulators stay fixed so the site remains coherent for every user.

What about units that need observation of real interactions?

Use the scenarios to generate the documents and records, then observe the student in role plays for meetings, interviews and presentations. The meeting minutes template, interview materials and status reports give you the artefacts to assess alongside the observation.

Talk to CAQA

Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.