For trainers and assessors
How to use CAQA Meridian Business Group with your students, what is included, and the mapping to the Business Services Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Business Services Training Package, release 8.1, developed by Future Skills Organisation). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Organise the front office for the week Finance and Administration | Entry | BSBOPS201 Work effectively in business environmentsBSBTEC201 Use business software applicationsBSBINS201 Process and maintain workplace informationBSBOPS303 Organise schedulesBSBCMM211 Apply communication skillsBSBWHS211 Contribute to the health and safety of self and others | BSB20120 Certificate II in Workplace SkillsBSB30120 Certificate III in Business |
| Process the September invoices and follow up overdue accounts Finance and Administration | Intermediate | BSBFIN301 Process financial transactionsBSBFIN302 Maintain financial recordsBSBTEC302 Design and produce spreadsheetsBSBINS309 Maintain business recordsBSBOPS304 Deliver and monitor a service to customers | BSB30120 Certificate III in BusinessBSB40120 Certificate IV in Business |
| Prepare a quarterly advisory review pack and onboard a new project Client Advisory | Intermediate | BSBTWK401 Build and maintain business relationshipsBSBWRT411 Write complex documentsBSBCRT411 Apply critical thinking to work practicesBSBOPS306 Record stakeholder interactionsBSBOPS404 Implement customer service strategies | BSB40120 Certificate IV in BusinessBSB50120 Diploma of Business |
| Coordinate recruitment and onboarding for a client's finance officer People Services | Intermediate | BSBHRM415 Coordinate recruitment and onboardingBSBHRM417 Support human resources functions and processesBSBHRM414 Use human resources information systemsBSBXCS303 Securely manage personally identifiable information and workplace informationBSBTWK301 Use inclusive work practices | BSB40420 Certificate IV in Human Resource ManagementBSB40120 Certificate IV in Business |
| Plan and launch a client webinar campaign Marketing and Communications | Intermediate | BSBMKG433 Undertake marketing activitiesBSBMKG434 Promote products and servicesBSBMKG437 Create and optimise digital mediaBSBMKG442 Conduct e-marketing communicationsBSBCMM411 Make presentations | BSB40820 Certificate IV in Marketing and CommunicationBSB50620 Diploma of Marketing and Communication |
| Recover and manage a client system implementation project Projects Office | Advanced | BSBPMG530 Manage project scopeBSBPMG531 Manage project timeBSBPMG533 Manage project costBSBPMG538 Manage project stakeholder engagementBSBPMG540 Manage project integration | BSB50820 Diploma of Project ManagementBSB40920 Certificate IV in Project Management Practice |
| Plan, conduct and report an internal audit of privacy and records controls Quality, Risk and Compliance | Advanced | BSBAUD511 Initiate quality auditsBSBAUD512 Lead quality auditsBSBAUD513 Report on quality auditsBSBAUD514 Interpret compliance requirementsBSBOPS504 Manage business risk | BSB50920 Diploma of Quality AuditingBSB40120 Certificate IV in Business |
| Lead the advisory team through operational planning and a team meeting Client Advisory | Advanced | BSBLDR523 Lead and manage effective workplace relationshipsBSBTWK502 Manage team effectivenessBSBTWK503 Manage meetingsBSBOPS502 Manage business operational plansBSBSTR502 Facilitate continuous improvement | BSB50420 Diploma of Leadership and ManagementBSB50120 Diploma of Business |
All 37 current qualifications in BSB
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| BSB10120 | Certificate I in Workplace Skills | Certificate I | Adaptable |
| BSB20120 | Certificate II in Workplace Skills | Certificate II | Featured here |
| BSB30120 | Certificate III in Business | Certificate III | Featured here |
| BSB30220 | Certificate III in Entrepreneurship and New Business | Certificate III | Adaptable |
| BSB30320 | Certificate III in Legal Services | Certificate III | Adaptable |
| BSB30420 | Certificate III in Library and Information Services | Certificate III | Adaptable |
| BSB30719 | Certificate III in Work Health and Safety | Certificate III | Adaptable |
| BSB40120 | Certificate IV in Business | Certificate IV | Featured here |
| BSB40120 | Certificate IV in Business | Certificate IV | Featured here |
| BSB40320 | Certificate IV in Entrepreneurship and New Business | Certificate IV | Adaptable |
| BSB40420 | Certificate IV in Human Resource Management | Certificate IV | Featured here |
| BSB40520 | Certificate IV in Leadership and Management | Certificate IV | Featured here |
| BSB40620 | Certificate IV in Legal Services | Certificate IV | Adaptable |
| BSB40720 | Certificate IV in Library and Information Services | Certificate IV | Adaptable |
| BSB40820 | Certificate IV in Marketing and Communication | Certificate IV | Featured here |
| BSB40920 | Certificate IV in Project Management Practice | Certificate IV | Featured here |
| BSB41021 | Certificate IV in Aboriginal and Torres Strait Islander Governance | Certificate IV | Adaptable |
| BSB41419 | Certificate IV in Work Health and Safety | Certificate IV | Adaptable |
| BSB50120 | Diploma of Business | Diploma | Featured here |
| BSB50320 | Diploma of Human Resource Management | Diploma | Adaptable |
| BSB50420 | Diploma of Leadership and Management | Diploma | Featured here |
| BSB50520 | Diploma of Library and Information Services | Diploma | Adaptable |
| BSB50620 | Diploma of Marketing and Communication | Diploma | Featured here |
| BSB50720 | Diploma of Paralegal Services | Diploma | Adaptable |
| BSB50820 | Diploma of Project Management | Diploma | Featured here |
| BSB50920 | Diploma of Quality Auditing | Diploma | Featured here |
| BSB51319 | Diploma of Work Health and Safety | Diploma | Adaptable |
| BSB60120 | Advanced Diploma of Business | Advanced Diploma | Adaptable |
| BSB60220 | Advanced Diploma of Conveyancing | Advanced Diploma | Adaptable |
| BSB60320 | Advanced Diploma of Human Resource Management | Advanced Diploma | Adaptable |
| BSB60420 | Advanced Diploma of Leadership and Management | Advanced Diploma | Adaptable |
| BSB60520 | Advanced Diploma of Marketing and Communication | Advanced Diploma | Adaptable |
| BSB60619 | Advanced Diploma of Work Health and Safety | Advanced Diploma | Adaptable |
| BSB60720 | Advanced Diploma of Program Management | Advanced Diploma | Adaptable |
| BSB80120 | Graduate Diploma of Management (Learning) | Graduate Diploma | Adaptable |
| BSB80220 | Graduate Diploma of Portfolio Management | Graduate Diploma | Adaptable |
| BSB80320 | Graduate Diploma of Strategic Leadership | Graduate Diploma | Adaptable |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do I use this site with a class?
Give each student the role named in a scenario, point them to the inbox message that starts it and let them work through the documents and systems as an employee would. The eight scenarios span administration, finance, advisory, human resources, marketing, projects, auditing and leadership and map to current Business Services units and qualifications.
How do students sign in?
Students use the sign in link on the top bar with the class code your RTO was issued. Each student gets their own copy of the system records so one student's clients, invoices and register entries do not change another's.
How are records kept and can I see them?
Every record a student creates or edits is stored against their sign in and time stamped. Trainers open the assessor view to see each student's records, completed forms and uploaded deliverables in one place.
Can I reset the seed data?
Yes. The assessor view has a reset for each student and each system that restores the eight seed records and removes the student's entries. Resetting one student does not affect others.
Can I customise the business for my learners?
You can add your own scenarios, replace documents with your RTO's versions, change the data supplied to students and edit seed records from the assessor view. The business name, industry and regulators stay fixed so the site remains coherent for every user.
What about units that need observation of real interactions?
Use the scenarios to generate the documents and records, then observe the student in role plays for meetings, interviews and presentations. The meeting minutes template, interview materials and status reports give you the artefacts to assess alongside the observation.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.