Recover and manage a client system implementation project
You are the Project Manager for the Brightwater implementation.
What has happened
Project PRJ-26-031, the student management system implementation for Brightwater Community College, has slipped a week in stage 2 because the vendor's only consultant was unavailable. The risk is in the register as RC-26-020. The sponsor, the college's business manager, wants a recovery plan at the next status meeting and has asked whether the December target date still holds. The budget is 96,000 dollars with milestone 2 just invoiced. Some data migration work the college asked for in stage 2 was not in the original scope. The Projects Office Manager wants the stage 3 schedule and budget rebaselined, a change request prepared if scope has moved, the risk treatment updated and an honest status report written.
Deliverables
- Baseline and slip summary
- Change request
- Rebaselined stage 3 schedule and budget
- Updated risk register entries and stakeholder plan
- Sponsor status report and meeting minutes
Documents to use
- Project Plan Template Template
- Delegations and Authorities Register Register
- Meeting Agenda and Minutes Template Template
- Client Service and Complaints Policy Policy
Systems to use
Projects Register
Tracks client and internal projects with their manager, dates, budget and stage, and holds milestones and status reports.
Risk and Compliance Register
Holds Meridian's risks, incidents, audit findings and compliance obligations with ratings, owners, treatments and review dates.
Client Relationship Manager
Holds every client and prospect with their segment, service line, engagement value, contacts and the log of interactions and actions.
Invoices and Debtors
Records every invoice raised to clients with its amount, dates and payment status, and drives the overdue follow up sequence.
Units of competency
Current on training.gov.au for the Business Services Training Package as at 10 September 2026.
BSBPMG530Manage project scopeBSBPMG531Manage project timeBSBPMG533Manage project costBSBPMG538Manage project stakeholder engagementBSBPMG540Manage project integrationQualifications
BSB50820Diploma of Project ManagementBSB40920Certificate IV in Project Management PracticeWhat to look for
Evidence guide
The change request must separate in scope from out of scope work with quantified impact. The schedule must show dependencies and a date that follows from them. The budget must reconcile to the remaining funds. The risk treatment must reduce the vendor dependency rather than merely note it. The status report must be honest about the slip and clear about decisions needed. Records must be consistent across systems.