Simulated workplaceCAQA Meridian Business Group is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
BSBCAQA MeridianSimulated workplace
Today at Meridian
62 staff
  • Client Relationship Manager8
  • Projects Register8
  • Human Resources Requests8
  • Invoices and Debtors8
Simulated workplace
Professional and business services

Clear thinking for growing organisations

CAQA Meridian Business Group is a professional services firm that helps small and medium organisations run better.

Founded 200962 staff across two officesHead office, Melbourne CBD, VictoriaRegional office, Adelaide CBD, South Australia
62
Staff
across two offices
140
Active clients
on retainers and projects
17
Years operating
since 2009
93%
Client retention
of retainer clients renewed last year
Who we are

CAQA Meridian Business Group, professional and business services

CAQA Meridian Business Group is a professional services firm that helps small and medium organisations run better. Meridian provides business advisory and planning, outsourced human resources and payroll, bookkeeping and finance support, marketing and communications, project management office services, and quality, risk and compliance consulting. Clients include family owned businesses, not for profit organisations, local government, schools and growing companies that need senior expertise without employing a full time team. Most engagements run as retainers, with fixed price projects for larger pieces of work such as a system implementation, a marketing campaign or a compliance audit.

The firm works from two offices. The Melbourne head office holds the leadership team, client advisory, finance and administration, marketing and communications and the projects office. The Adelaide office holds people services and a smaller advisory and compliance team serving South Australian clients. Six departments report to the General Manager. Staff work standard business hours with flexible start and finish times and hybrid arrangements, and client meetings are held on site, in the Meridian boardrooms or online. Every client, project, invoice and internal request is recorded in one of the firm's five business systems.

Integrity

We tell clients what they need to hear, keep their information safe and never overstate what we can deliver.

Clarity

Every plan, report and email we produce is plain, accurate and easy to act on.

Reliability

We do what we said we would do, by the date we said, and we record it so anyone can pick it up.

Care

We look after our people, our clients and the communities they serve, and we speak up when something is not right.

What we do

Services and operations

To give growing organisations the clear advice, reliable systems and capable people they need to succeed.

Business advisory

Strategic and operational planning, business reviews, board and management reporting, and quarterly advisory retainers for owners and executives who want a trusted sounding board.

People services

Outsourced human resources including recruitment, onboarding, contracts, policies, performance frameworks, employee relations support and payroll processing under the Fair Work Act 2009.

Bookkeeping and finance support

Transaction processing, accounts payable and receivable, reconciliations, management reports and budgeting support delivered in the client's accounting software or in Meridian's.

Marketing and communications

Marketing plans, brand and messaging, digital and social campaigns, content, email marketing and event promotion for organisations without an in house marketing team.

Project management office

Planning, scheduling, budgeting, governance and delivery of client projects such as system implementations, office moves and program launches, using Meridian's project methodology.

Quality, risk and compliance

Internal audits, quality system development, risk assessments, privacy reviews, health and safety consulting and preparation for external certification and regulator audits.

Clients and partners (all fictional)
Merriwa HoldingsCoastal Care AllianceBrightwater Community CollegeHartley Shire CouncilFernleigh Family DentalNorthbank LogisticsMerriwa HoldingsCoastal Care AllianceBrightwater Community CollegeHartley Shire CouncilFernleigh Family DentalNorthbank Logistics

Notice board All notices

  • Compliance Phishing emails impersonating the General Manager
    5 September 2026
  • Safety Workstation assessments and the cabling fix
    8 September 2026
  • Quality Records retention clean up
    9 September 2026

Coming up Calendar

  • 15/09Leadership team meeting
    9:00 am, Boardroom, Melbourne
  • 16/09Brightwater project status meeting
    2:00 pm, Online and Brightwater campus
  • 18/09Northbank campaign plan due
    5:00 pm, Marketing and communications
  • 30/09Workstation self assessments due
    12:00 pm, Both offices
For trainers and assessors

Mapped to the Business Services Training Package

Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.

Training packageBSB release 8.1
Qualifications listed12 of 37 current
Units mapped41
Documents14